FAQ & Troubleshooting

ICECO Fridge Videos

Below you will find a list of the most common freezer problems as well as how-to videos. If you still can't find the information you need, please feel free to contact us.

FAQ

You may want to know during purchasing

How long is the warranty?

ICECO offers 5-year warranty on Secop compressor and 1 year for other parts.

Why does the discount code not work when I pay?

Discount codes cannot be used again for products that have already been discounted. Discount codes cannot be stacked!

How long does the shipping time usually take? Is there an expedited shipping service?

Shipping time typically takes 3-7 business days. And we currently have no expedited shipping service.

I live in Hawaii and I would like to purchase the APL55, can you help with delivery?

We are sorry, but due to the unique characteristics of our fridges, we are unable to ship to addresses in Hawaii (HI), Alaska (AK), Puerto Rico (PR), American Samoa, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and U.S. Virgin Islands.

Common fridge knowledge

Compressor cycle principle of operation

When the temperature sensor detects that the internal temperature of the refrigerator has reached the set temperature, the compressor will stop working, causing the temperature inside the refrigerator to rise. Once the internal temperature of the refrigerator rises to a certain level, the compressor will resume operation to cool it down.

What is the Triple Battery Protection Mode?

Battery protection refers to the function of a refrigerator that automatically stops operating when the voltage of the power source (car battery or external battery) drops below a certain set value. This prevents excessive depletion of the car battery or external battery, which could affect the normal ignition of the vehicle and the lifespan of the battery. There are three levels of protection: low, medium, and high.

When the car refrigerator is connected to an external power source, such as a portable power bank, in order to maintain continuous power supply from the battery, it is recommended to set it to the low level. This allows the external battery to work more efficiently.

What is temperature compensation?

When the ambient temperature is very low (during winter), the compressor operates less frequently and for shorter periods of time. This results in higher temperatures in the freezer compartment and incomplete freezing of frozen foods. In this situation, the low-temperature compensation switch should be turned on to force the compressor to operate, allowing the freezer compartment to reach its normal temperature.

Regarding the refrigerator start-up question

My fridge won't start on DC or AC.

Please check if the DC power plug of the refrigerator has poor contact or is not connected tightly.
Please start the refrigerator correctly according to the instructions (short press to start for JP/JP42 series; long press to start for GO/VL/VLPro series).
Please remove the back cover of the refrigerator to check if the terminals are loose.

I tried it at home with a 120 volt plug and it worked fine, but not when using it in the truck.

It is possible that the voltage input on the DC is too high causing damage to the module.
It may be that the voltage is too low or unstable to reach the starting value or the refrigerator works intermittently.
It is possible that AC/DC power supply is connected at the same time and a certain module is burnt.

How do I use a dual box with the VL60D? Why does my display only show the temperature in one zone?

Please try to long pressing the down arrow button to restart the right zone.

Regarding the refrigerator cooling problem

Why doesn't the temperature on my fridge display match the temperature inside the fridge?

After the refrigerator reaches the set temperature, the compressor stops working for insulation, causing a slight temperature fluctuation, which does not affect the functionality of the refrigerator. After some time, the compressor will start working again for cooling. Temperature fluctuations in the range of 7-14°F are considered normal and may be due to the sensitivity of the temperature sensor causing these fluctuations.

The unit display shows normal temperature but the food inside the fridge is freezing, is there any way to fix this?

Please check if the temperature sensor is malfunctioning. If replacing the temperature sensor still does not resolve the issue, it may be a malfunction in the refrigerator's control panel or module, causing incorrect displays. In this case, it may be necessary to replace the module or control panel.

My dual zone refrigerator cools properly in one zone and not on the other.

This may be due to the excessive pressure endured by the solenoid valve and refrigerant, causing them to operate beyond their capacity. Additionally, high ambient temperatures may also lead to increased refrigerant pressure, resulting in a malfunction of the refrigerator's solenoid valve. We recommend placing the refrigerator in a cool environment for 1-2 hours and then restarting it to see if it returns to normal.

Others

Just received the unit upside down, will the unit still work?

Please place the unit on the correct side and wait for at least 6 hours before plugging in.

Can the unit be powered by both DC and AC power?

No, connecting the unit to AC/DC power at the same time may cause a module to burn out.

Can solar panels directly power the fridge?

Solar panels need to be connected with a battery to use, it can not directly power the fridge.

I have four metal black clips that came with the solar panel, do you know what they are for?

They can install solar panels on the APL55. You can click on this link to see how.
APL55+Solar panel

Is it normal to have condensation on the fridge casing?

When the humidity in the surrounding air is high, moisture in the air can condense into water droplets when it comes into contact with the cooler surface of the refrigerator exterior. This is a normal physical phenomenon.