B2C Payment Adjustment

My latch broke and the replacement is on back order - so they sent me a new cooler. Great team!

B2C Payment Adjustment

Customer support was fantastic when I had an issue with my GO 20 after 2 years, the freezer side wasn't working properly but without the divider it worked normally as a full fridge. After testing and recording temps showing thermometer readings and app settings, it was determined there was a defect.
Iceco sent me a refurbished replacement, that honestly looked brand new.
I have an RV and a boat, so I asked how much would it cost to keep my old one, I can still use it as a fridge only.
I got a deal I couldn't refuse. Couldn't be happier with how it worked out!

I ordered a replacement DC plug for my frig. and got the wrong one. I tried to contact Iceco many times. All I wanted was to exchange the plug for the right one.
I still have the wrong plug and can't run my frig. from my solar gen.

I made no order from this place. There was no adjustment or anything else from you. I have no idea what this is about, is this some kind of a scam??