We offer 12-month Local Warranty Service & 5 Years Compressor Warranty, please feel free to contact us if you have any questions.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Orders cannot be canceled more than 30 days after they are shipped.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be make sure:
1. Order within 30 days.
2. Package in original packaging, unused and in the same condition that you receive it.
To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
ICECO offers a 30-day money back guarantee, and provide free returns for order with quality problems. Otherwise, customers need to pay the return shipping fee.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where no refund are granted: (if applicable)
* Product man-made damaged which cannot reuse and re-sale.
* Product is incomplete or visually damaged.
Exchange (if applicable)
We only replace defective or damaged items (not man-made). If you need to replace it with the same item, please send an email to firstname.lastname@example.org.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the return address.