I received my VL45 refrigerator within several days of ordering it. It arrived packaged nicely and undamaged. I let the refrigerator sit 24 hours before testing. The biggest issue was the internal temperature and display temperature calibration are off by 10-14 degrees.
I contacted customer service by phone and email. I did receive an email response, usually a 24-hour delay between responses. I was given instructions to use advanced settings to adjust the temperature compensation. I used multiple thermometers and spent a lot of time trying to get the temperature corrected. The issue is you can’t get it accurate through the whole range, its either fairly accurate at higher temperatures (41) or lower temperatures (0) but not both. After almost a month of back and forth they had a technician call me. He said he was concerned about the operation of the refrigerator and suggested a replacement.
Iceco agreed to send a replacement refrigerator, and I could use that box to send back my original refrigerator. The replacement refrigerator arrived and not only has the same settings and issues the first refrigerator had but in addition the compressor was noisy and would cycle back on immediately after shutting off making a horrible sound. I emailed Iceco and they wanted pictures, videos and to answer questions to diagnosis. Obviously, the quality control of these units is not good to say the least.
I returned the replacement refrigerator in the box it came in but did not have a box to return the original refrigerator. I have not been able to find a box to fit the refrigerator in to return the original. I have spent so much time emailing, sending photos, videos and answering questions in emails that take a day or two to communicate. I can’t just slap a return label on the bare refrigerator to return it. I cut my losses and purchased a different brand (a little cheaper) and it works perfectly out of the box without spending a bunch of time trying to get it to work. I would not recommend this refrigerator.
