ICECO Enterprise Co., Ltd Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://icecofreezer.com/.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
* Communicate with you;
* Screen our orders for potential risk or fraud; and
* When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask for your personal information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 8.
CHANGES
We may renew this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@icecofreezer.com or by mail using the details provided below:
4078 Mission Blvd Montclair, CA 91763, United States
We offer 12-month Local Warranty Service & 5 Years Compressor Warranty, please feel free to contact us if you have any questions.
ICECO offers you a 30-day return.
If you would like to return the purchased product, please contact us, we will check your request and reply after receiving your response.
To complete the return, a receipt or proof of purchase is required.
*All product packaging (package, manual, warranty card, etc.) as well as certificates of authenticity, grading, and appraisal must be returned with the item.
* Any items that have not been returned without the original documents will be rejected.
*Please take this item for recording before sending a return.
*To be eligible for return, your item must be unused and in the same condition as the original packaging.
In some cases, only partial refunds are granted: (if applicable)
*The product is not in the original cnodition, it is damaged or missing parts for reasons not due to our error.
*The product is returned more than 30 days after delivery.
In some cases, no refund will be granted: (if applicable)
*The product is man-made damaged and cannot be reused and resold.
* The product is incomplete or visually impaired.
Return (if applicable)
Please check your product immediately after receiving the package!
* Found damage after receiving the product.
*The product does not match the description
Exchange (if applicable)
We only replace defective or damaged items (not man-made). If you need to replace it with the same item, please send an email to support@icecofreezer.com and send your item to: 17583-17585 Railroad St. City of Industry, CA 91748, United States.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund amount is based on the amount you received (the refund does not include the courier fee and some of the amount that is offset by the coupon)
Returns are usually processed within 5-7 business days.
thank you for understanding.
Contact us by telephone
If you need an immediate answer, You can call our Customer Care Line on +1 866-494-3797 - from 9am-6pm, Monday-Friday.
Contact us by Email
You can use this email address - support@icecofreezer.com
any problems.
To complete your return, we require a receipt or proof of purchase.
* You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
* All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
* Any items returned without original documentation will be rejected.
* Before shipping a return, photograph the item for your records.
* To be eligible for a return, your item must be unused and in the same condition with the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
* Product not in its original condition, is damaged or missing parts for reasons not due to our error.
* Product that is returned more than 30 days after delivery.
There are certain situations where no refund are granted: (if applicable)
* Product man-made damaged which cannot reuse and re-sale.
* Product is incomplete or visually damaged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund amount is based on the amount you received (the refund does not include the courier fee and some of the amount that is offset by the coupon)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@icecofreezer.com.
Sale items (if applicable)
The regular price items may be refunded, except the sale item.
Return (if applicable)
Please examine your product immediately when you receive the package!
* Damaged is found upon receipt of the product.
* Product do not match the description
Exchanges (if applicable)
We only replace items if they are defective or damaged (not man-made). If you need to exchange it for the same item, send us an email at support@icecofreezer.com and send your item to: 4078 Mission Blvd Montclair, CA 91763, MONTCLAIR, NJ, 91763, United States.
Shipping
To return your product, you should ship your product to: 4078 Mission Blvd Montclair, CA 91763, MONTCLAIR, NJ, 91763, United States.
We will be responsible for paying for your shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged/returned product to reach you, may vary.
The existence quality of our product (damaged in transport, product failure and other not man-made reasons), a replacement freight from our full commitment.
Return or exchange for customer’s own reason which not related to the quality of our product or service, the freight shall be borne half by two parties.
