I purchased this for a bus conversion back in 2020. In 2024, the fridge stopped getting cold, so I sent in an email to their support in light of their 5 year warranty on their compressor. They honored the warranty after I checked everything to make sure it was the compressor that had failed. They didn't have a refurbished VL60 dual zone in stock, but they did offer me a major discount to buy it new or they offered to replace it with the APL55 or to wait to until they got the VL60 back in stock. I chose to wait, and sure enough - after a couple of months they sent me the new one, provided me with a return label to ship the old one back to them in the new box. I had wanted to send the old one back earlier, but they wanted me to wait and reuse the same box that the new one was coming in. My original one did not come with a cover, but they gave me a cover with the replacement one (and let me keep it when I emailed them about it). The new fridge they sent me didn't come with the cables to plug it in, but they let me keep the cables from the old fridge. Though there was quiet a bit of back and forth communication (some of which was confusing or unclear), but in the end they delivered on all fronts and honored their warranty and were very kind, helpful and responsive! Overall, I'd highly recommend!